Fair Play
Introduction to Fair Play at Apostarbet
Apostarbet operates under a commitment to fair play as a core principle. This policy establishes the standards for equal treatment, game integrity, transparent operations, and responsible engagement by players and the operator in compliance with applicable law.
Principles of Fair Play
- Equality and non discrimination: All players are subject to the same terms, regardless of origin, method of access, or stake level.
- Integrity of play: All games and promotions adhere to written rules and established guidelines designed to prevent manipulation or spoofing.
- Transparency: Odds, payout mechanics, and game rules are disclosed in clear terms, enabling informed participation.
Game Integrity and Randomness
The platform employs a certified random number generator for eligible casino games. An independent testing facility conducts evaluations to verify uniform distribution and unpredictability. Ongoing attestations confirm continued randomness and absence of bias in outcomes. The average payout percentage, defined as total winnings divided by total wagers across all eligible games, is reviewed monthly to ensure ongoing fairness. A complete audit trail exists for every game outcome and transaction associated with a player's activity.
Audit Trails, Records, and Transparency
Apostarbet maintains secure, auditable records for all transactions and game results. On request and in accordance with applicable law and regulatory obligations, players may access relevant records for verification purposes. Information provided for audit purposes is handled in a manner consistent with privacy and data protection requirements.
Security, Fraud Prevention, and Identity Verification
Security measures protect all transactions and account data. The operator employs encryption, fraud detection protocols, and secure payment processing. Identity verification may be required to establish account ownership, comply with regulatory requirements, and prevent misuse. All requests for verification are conducted in good faith and with confidentiality.
Payments, Payouts, and Financial Controls
Payments are processed through secure channels using approved payment solutions. The operator maintains controls to detect and prevent fraudulent activity. Payouts are issued in accordance with applicable terms and the player’s verified payment method. Any material change to payout structures or processing terms will be communicated through official channels in a timely manner.
Identity Protection and Data Privacy
Personal data is collected and processed solely for purposes related to gambling operations, security, and regulatory compliance. Access to personal data is restricted to authorised personnel and service providers under contractual obligations. Data is retained only as long as necessary to fulfil the purposes for which it was collected and in compliance with applicable data protection laws. Where required, information may be disclosed to competent authorities in connection with legal processes.
Responsible Gaming and Player Safeguards
- Self-exclusion, cooling-off periods, and deposit limits may be configured by the player via account settings or support channels.
- Proactive monitoring identifies patterns suggesting problem gambling; trained staff provide access to resources and guidance to maintain safe play.
Disputes, Complaints, and Dispute Resolution
Players may lodge disputes or complaints through official support channels. Each submission is reviewed by a designated compliance team. If a dispute cannot be resolved internally within the defined process, the matter will be escalated in accordance with applicable regulatory requirements, and the decision documented in the player’s account history.
Governing Law and Policy Amendments
This fair play policy is governed by the laws applicable to Apostarbet’s licensed operations and complies with relevant gambling regulations. Apostarbet reserves the right to amend this policy. Material changes will be communicated through the platform in line with the terms and conditions and regulatory obligations.
Contact and Access to Information
For questions related to fair play, verification of records, or disputes, players should use the official support channels available within the Apostarbet platform. All communications are handled through secure, formal processes designed to protect player rights and operator obligations.